Orders for in-stock merchandise are generally processed and shipped within 2 business days. If you select a priority shipping method during the checkout process, your order will be prioritized.
The purchase of products and services on the Site is subject to availability. If merchandise is currently out-of-stock, we will attempt to flag that on the Site. In the unlikely event that an item you order is out of stock, our Customer Care team will contact you and you will have the option to either place an updated order (without the out of stock item) or cancel the entire order without charge. In either case you can request to be notified by email when the product is back in stock.
Orders will only be shipped and delivered to addresses located within the United Kingdom and Norther Ireland. An order may only be shipped to one delivery address.
The merchandise you order may arrive in more than one box, but you will not incur any additional shipping charges under such circumstances. The total charges for all shipments, including the shipping charges, will equal the total for the entire order stated during the checkout process.
You can reorder a previous order by visiting your account page.
We use multiple shipping providers to help ensure fast delivery to your door! Shipping is free on orders of £25 or more and £5 for orders under £25.
Shipping prices are subject to change.
On orders where tracking is available, a shipment confirmation containing the tracking number will be emailed to you when your order ships.
Risk of Loss; General Prohibitions
THE RISK OF LOSS SHALL PASS TO YOU AS SOON AS YOUR ORDER IS DELIVERED TO THE DELIVERY ADDRESS YOU PROVIDE DURING THE CHECKOUT PROCESS. IT IS YOUR SOLE RESPONSIBILITY TO PROVIDE A SAFE AND CORRECT SHIPPING ADDRESS ACCESSIBLE TO COMMON CARRIERS. YOU HEREBY RELEASE US FROM ANY AND ALL LIABILITY IN THE EVENT YOU (A) PROVIDE AN INCORRECT DELIVERY ADDRESS DURING THE CHECKOUT PROCESS AND/OR (B) FAIL TO COLLECT THE MERCHANDISE FROM THE DELIVERY ADDRESS YOU PROVIDE DURING THE CHECKOUT PROCESS.
We currently accept Visa, Mastercard and American Express, Google Pay and Apple Pay. Your credit card will be charged when your order is shipped. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us, we will not be liable to you for any delay or non-delivery of your order.
YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD(S) UTILIZED IN CONNECTION WITH ANY TRANSACTION. By submitting such information, you grant us or the third party collecting that information on our behalf the right to provide such information to third parties for purposes of facilitating the completion of transactions initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any transaction.
Once you submit an order on the Site, we can’t guarantee changes or cancellations, because of the speed and efficiency of our order processing and fulfilment. If you would like to make changes to, or cancel, your order, please contact Customer Service at:
E-Mail: [email protected]
Any cancelled order will be promptly refunded.
Returns & Refunds
We absolutely love our snacks, and we’re confident that you will too! At KIND, we craft delicious and nutritious foods made from ingredients you can see & pronounce™. Stringent measures are taken to ensure the integrity of our snacks, from sourcing our quality ingredients, to the second you take your first bite! We do not accept any returns, however if you have a quality complaint please raise this with our customer service team, please send an email to [email protected]
All prices shown on the Site are in Pounds Stirling and are inclusive of applicable sales tax.
We reserve the right to change prices at any time without notice to you, provided that any changes made after your order is submitted will not apply retroactively. Any subscription orders are deemed to be submitted as of the date of each shipment.
Pricing and Description Errors
We do our best to describe every item, product or service offered on the Site as accurately as possible. However, we do not warrant or guarantee that product descriptions, specifications, or pricing on our Site is complete, accurate, reliable, current or error-free. In the event of any errors relating to the pricing or specifications of any item, product or service, KIND shall have the right to refuse or cancel any orders in its sole discretion. If we charged your credit card or other payment account prior to cancellation, we will issue a credit to your account in the amount of the charge. Additional terms may apply. If a product you purchased from us is not as described, your sole remedy is to contact out customer care team via email at [email protected]
Discounts and Promotions
We occasionally offer discounts and coupons codes. While the terms and conditions for each promotion will vary, most of our offers last for a limited time, and have associated promotional codes that can only be used once per customer and cannot be combined with other offers. Promotional shipping offers will apply to orders that meet the particular promotional guidelines, such as the applicable merchandise total (before shipping/handling charges are applied) and the requirement that the order be shipped to a single address. Generally, shipping promotions will only apply to standard shipping, unless otherwise noted. We reserve the right to reject or cancel any order that does not comply with these terms and conditions. In the event of any inconsistency between the discount code terms and conditions and these Terms of Sale, the discount code terms and conditions shall prevail.